Frequently Asked Questions

How long will it take to receive my order?

Most orders are processed within two to three business days after payment has been confirmed. Once shipped, approximately 95% of orders are delivered within nine business days. Delivery times may occasionally vary depending on your location or shipping carrier.

Can I track my order?

Yes. As soon as your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link so you can follow your package throughout its journey.

Can I return my purchase?

Yes. We accept eligible return requests within ten days of delivery. Products must be returned unused and in their original condition. Please review our Refund & Return Policy for complete details before requesting a return.

What should I do if my order arrives damaged?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order ID along with clear photographs of the product and packaging so our support team can assist you as quickly as possible.

Can I modify or cancel my order?

If your order has not yet shipped, we will do our best to accommodate your request. Please contact us immediately after placing your order so we can check its current status.

How can I contact Orthoro?

If you have any questions before or after placing your order, our customer support team is always happy to help. Simply send an email to orthoro.team@gmail.com, and we'll respond as quickly as possible.