Your satisfaction is important to us.
If you are not completely satisfied with your purchase, you may request a return within 10 days of receiving your order.
Return Eligibility
To qualify for a return:
- Item must be unused
- Item must be in its original condition
- Original packaging must be included
- Proof of purchase is required
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, certain personal care or opened items may not be eligible for return unless they arrive damaged or defective.
Refund Process
Once your returned item has been received and inspected, we'll notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 6-7 business days for your financial institution to process the refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the product
Email to:
orthoro.team@gmail.com