Refund policy

At Orthoro, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

We accept return requests within 10 days of the date your order is delivered. To qualify for a return, the product must be unused, in its original condition, and returned with its original packaging whenever possible. Proof of purchase or your order confirmation is required and also Order ID is mandatory to process any return request.

For hygiene and safety reasons, certain personal-use products may not be eligible for return once opened unless they arrive damaged, defective, or incorrect. If return is not applicable, it is showcased in the product page. You can check there if the product is eligible for return.

After we receive and inspect your returned item, we'll notify you regarding the approval of your refund. Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refunded amount to appear in your account.

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Include your order number, a brief description of the issue, and clear photographs of the product and packaging. This allows us to resolve the issue as quickly as possible.

If you have any questions regarding returns or refunds, please contact us at orthoro.team@gmail.com. Our support team will be happy to assist you.