Shipping Policy

At Orthoro, we understand that once you've placed an order, you're excited to receive it as soon as possible. That's why we work with trusted fulfillment and shipping partners to ensure your order is processed efficiently and delivered with care.

Most orders are processed within 2–3 business days after payment has been successfully confirmed. During periods of high demand, holidays, or promotional events, processing may occasionally require additional time. If this happens, we'll work to dispatch your order as quickly as possible.

After your order has been shipped, you'll receive a confirmation email containing your tracking information. This allows you to monitor your shipment throughout its journey.

Approximately 95% of our orders are delivered within 6 business days after shipment. While we strive to meet these estimated delivery times, shipping schedules may occasionally be affected by weather conditions, carrier delays, customs procedures, or other circumstances beyond our control.

Please ensure that your shipping address is accurate before completing your purchase. Orthoro cannot be responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

If your package appears delayed or your tracking information has not updated for an extended period, please contact our support team at orthoro.team@gmail.com, and we'll gladly assist you in locating your order.

We sincerely appreciate your patience and thank you for choosing Orthoro.